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Updated March 15, 2025
At Crove, we believe in our product and want you to be completely confident in your purchase. That's why we offer a no-questions-asked, 7-day money-back guarantee on all new subscriptions. If you're not satisfied with our document automation and eSignature services for any reason, simply let us know within 14 days of your purchase, and we'll process your full refund.
- All new users are eligible for a 14-day free trial
- You will not be automatically charged when the trial expires.
- All subscription payments are processed in advance
- We offer monthly and annual billing cycles
- Annual subscriptions come with preferential pricing
- We offer a full refund within 7 days of your first paid subscription if you are not satisfied with our service
- Refund requests must be submitted in writing to our support team at help@crove.app.
- For annual subscriptions, pro-rated refunds may be considered on a case-by-case basis after the 7-day period
- Refunds will not be issued for partial months of service
- Usage-based features (such as additional eSignatures or document generations beyond plan limits) are non-refundable
- Accounts terminated due to violations of our Terms of Service are not eligible for refunds
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method used for the purchase
- Any applicable taxes will be included in the refund amount
- You may cancel your subscription at any time
- Cancellation will take effect at the end of your current billing period
- No partial refunds will be issued for unused periods after the refund eligibility period
7. Enterprise Customers
- Custom enterprise plans may have specific refund terms outlined in their service agreements
- Please refer to your individual contract for detailed refund terms
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Refund Policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
For questions or complaints, please contact us at: help@crove.app or Crove Inc. registered office at REAL CRAFT TECH PRIVATE LIMITED # 3355, 2nd Floor, SECTOR 37-D, CHANDIGARH - 160036, INDIA