Updated March 21, 2022
We thank you and appreciate your service or product purchase with us on our Website https://crove.app/ (hereinafter referred to as (“Crove”). Please read this policy and the Crove terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you.
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Crove, however if, due to any reason, we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:
- The user can email the issue for which refund is demanded at “firstname.lastname@example.org” with the subject “Refund Requested” and describing issues faced by the user in the body of the email.
- The issue as mentioned in the email will be reviewed by our team within 2 business days.
- A user can request a "no-questions-asked" refund within 30 days of purchase.
- If the request for the refund has been approved by Crove, the same shall be processed and intimated to you via email. This refund process could take a minimum of 7 (Seven) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
- In case of any dispute arising out of Refund, write to us on “email@example.com” with the subject “Dispute in Refund”. Our Dispute Resolution Team will sort out the issue at the earliest.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to firstname.lastname@example.org or you can contact us here – #3355 Top Floor,
Sector 37D, Chandigarh, Phone no – +91 72799 93330.